Refund policy
Mugs and Shirts
All mug and shirt purchases are final sale and are not eligible for returns or refunds.
Guitar Straps
We accept returns of guitar straps within 30 days of delivery.
To be eligible for a return, the guitar strap must be unused, undamaged, and in its original condition.
How to Request a Return
Please contact our support team here before returning your item. Include your order number and the reason for your return.
Our support team will review your request and confirm whether your return meets the requirements of this policy. Please do not mail your guitar strap back without receiving return authorization from our support team.
Once your return has been approved, please mail the guitar strap to:
Softline Brand Partners
2626 2nd St
Minneapolis, MN 55411
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or denied.
Approved refunds will be issued to the original method of payment.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs.
- Items returned in used or damaged condition may not be eligible for a full refund.
For additional questions, please contact us here.